Frequently Asked Questions - English

What time should I arrive for my diagnostic test?

No earlier than 15 minutes prior to your scheduled appointment time (English) No antes de 15 minutos antes de la hora programada de su cita (Spanish)

What time can I expect to be finished in the morning?

Depending on the amount of data collected, usually around 5am

Do you provide rides to/from your facility?

We do not

Does my insurance cover the cost of the diagnostic test?

In most cases, yes

Why does it take so long to get an appointment?

In some cases, a prior authorization is required from your insurance prior to scheduling which could take a few weeks.  In other cases, we may be booked out a few weeks

Do you have an active cancellation list for sooner appointments?

Yes

How should I prepare for my diagnostic test?

Please refer to “Preparing for an In-Lab Study” on our website

Can I bring my own pillow?

We ask that you do not bring your own pillow

Do you speak Spanish?

Yes, please ask the representative for a Spanish Technician when you schedule the appointment

Can I wear/bring my valuables (jewelry/purse/watch)?

We ask that you do not bring anything more than your insurance card/ID Card and the clothes/pajamas you will be sleeping in.

Can I park my car near your facility?

Yes, we have a well-lit parking lot directly in front of our facility

Do you have WiFi?

Yes

I work the night shift and sleep during the day, can I take my test during daytime hours?

Yes, we accommodate your schedule.  If you work nights and sleep during the day, we’ll make arrangements for performing the diagnostic testing during the day.  This usually occurs during the weekend (Sat/Sun)